Questions?

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How do I change my details on the entry system?

Team/Pair Runners – contact your team captain who will be able to login to their team account and alter the details of team members and add new team members. they had details of this in the confirmation email.

Solo runners/team captains – You can log in to your account and change some details. Please email info@equinox24.co.uk If you need to transfer your place to another runner as this cannot be done by competitors.

Can I transfer my entry to another person?

Team Runners – your captain can log in and make changes to the team members registered and add new team members. Each team member must have the following details for the captain to enter onto the system: Full Name, Gender, Date of birth, Email, Club, Emergency contact name and number, Tshirt Size. (If you wish you can use this copy of a google form to collect the info from your team members which you will then need to enter onto the online entry system form: Copy of Google form.)

Solo Runners and team Captains – please email info@equinox24.co.uk regarding transfer of entry.

Can I cancel my entry?
To cancel your entry before the event email info@equinox24.co.uk. Please see our terms and conditions for information on withdrawals and refunds/fees.
Can I change the category I am entered in?
Please email us if you wish to change category. It may be possible depending on availability of places and the category you originally entered.
How do I find out who has entered my team?

If you are a team captain you can do this online by logging into the entry system. Team members please contact your team captain.

If we have entered a team ...will our category be changed accordingly?

If you are entered in a category but do not have enough team members to meet the minimum number required in that category please contact us before 23rd August. If you are registered as a small team but wish to increase to a large team, please contact us. This will depend on availability and there may be a transfer fee to pay.

It is important to check before the entry system closes on 23rd August that your team is correct.

Can we make changes to our team at the event?

Yes however it is best to do this online before entries close to ensure details for printed numbers and tshirts are correct. After entries close this is the only way to make changes. If it is simply withdrawals, this can be done by filling in a change of details form and handing it in at race HQ. There is no fee for this.

If you want to transfer an entry to another person there will be a fee of £10 per alteration. To do this at the event you will need to complete a change of details form and hand it in to race HQ and pay the fee.  We cannot guarantee that these details will be changed on our timing system/race results or that you preferred t-shirt size will be available. We very strongly advise you to make any amendments online before the deadline to avoid additional fees and to ensure your details are accurate on the system on race day. If there are still spaces you may be able to add a team member at the event. We will add details for this nearer the event if places are still available.

Can I enter at the event?
If we still have availability you can enter on the day. Entries at the event will have an additional fee of £10 and we cannot guarantee an event t-shirt/goody bag/medal. To enter on the day please bring a printed and completed entry form to race HQ with your payment. Please be aware that we cannot guarantee a place if the event is sold out.
What is the age limit for the 24hr and 10k races?
The age limit for the 24 hour race is 18 years for solo and pair runners and 16 for team runners. For the 10k event it is 15 years.
Will any information be sent before the race?
All communication will be by email. Race numbers, timing chips etc will be collected at the event. We plan to send a race brochure out by email before the event and in there will be maps of the route and site, up to date information about the rules, timings, stalls, catering and facilities. Please look out for this in your inbox in the week prior to the event (and check you junk folder) and ensure your email address is correct on our entry system. We will also email with important updates and information at various times before the event. If you are not receiving our emails please check your junk folder or contact us as you may have entered an incorrect email address when you entered.
When can I arrive on site?

PROVISIONAL – Please check the race information sent out by email before the race for the most up to date information.

Entry to the site is planned to be from Midday on Friday 21st September 2018.

Entry to the main camping field (General camping/solo camping/caravans/campervans) will close at 10am Saturday morning. Anyone arriving after this time will be directed to camp in the Mixed Camping area in the field adjacent to the main camping field, opposite the car park. You will still have access on foot to the main camping field and access to all facilities. This is to ensure that the main camping field is ready in time for the running events starting and to speed up entry for those arriving on Saturday morning.

Where and when do I register?
You will be able to register on Friday afternoon/evening and on Saturday morning before 11am. Please see the race information email for most up to date times.  We will not post any numbers timing chips etc – it will all be collected at registration at the event.
Can I reserve a camping spot?
No, we operate a first come, first served policy. You can book glamping to be sure of a good spot. This is a pre-erected canvas bell tent. These will be pitched in one area near the race HQ. Full info on the race info page.
What facilities are on site?
Onsite will be toilets, chemical toilet disposal point, hot showers, hand wash stations, water taps (you will need to boil the water from our onsite taps before drinking as a precaution), food and drink stalls, bar, massage, trade stalls, bouncy castle (see race information booklet for full details). There are no electric hook ups.
Can I camp on Sunday night?
Yes. Please note there will be limited facilities on Sunday night (no catering, retailers etc). There will be toilet facilities.
Are cars allowed by tents on the camping field?

Yes 1 vehicle per tent is allowed on the camping field unless the field is very wet, in which case we will ask for cars to be left in the car park area. You will be notified by email or at the gate if this is the case. Please note, in the general camping area cars cannot enter or exit the field after the race begins at midday on the Saturday until the race finishes at midday on the Sunday. Cars wishing to exit the field before the end of the event, or those arriving after the race starts will be asked to park in the car park and walk onto the field. We ask you to drive with extreme caution on the camping fields at all times.

 

Are dogs allowed?
Dogs are allowed on site but must be kept on a lead at all times and MUST be cleared up after. Dogs are not allowed on the run course. They are not allowed in the Glamping tents.
Are caravans/campervans allowed?

Yes, there will be a designated area for caravans and campervans. There are no electric hook up or chemical toilet emptying facilities. Tents will be allowed to camp alongside caravans/campervans in their area should they wish.

Please note – the only area to pitch a caravan/campervan is on the grassy field – there is no hard-standing gorund. If the ground is very wet you may have difficulty getting off the field. Please look at the weather forecast before the event and make a judgement. We will do our best to inform you of any expected issues in the lead up to the event.

Are generators allowed?
Generators are not allowed between the hours of 10pm and 9am. (Please note: there will be generators running to power the onsite facilities for the duration of the event so please avoid these areas if you don’t want to hear them).
What do I do with my rubbish?
There will be large skips for campsite rubbish near the entrance to the main field and we ask you to ensure that you rubbish is put in these before you leave or you take it home with you. Please do not leave rubbish of any kind on the field; livestock will be back in the fields after the event. Please bring bin bags. There was a lot of waste and rubbish left on the camping field last year which lead to a very lengthy clean up. We would very much appreciate your assistance in removing your own litter and waste from the site. Thank you.
Is there anywhere for Solos to leave food and drink?
There will be a table on the run course just after the start line for solo runners to leave supplies if they wish (left at your own risk).
Can I have a BBQ/campfire?

NEW BBQ AND FIRE POLICY – PLEASE READ.

This will be strictly enforced so please ensure you read carefully and abide by these rules.

These rules apply to all forms of barbecues, open fires, fire pits, chimeneas or any form of open flame (except gas camping stoves). We will refer to all these as ‘fires’ in these rules.

  • ALL people in your campsite must be made aware of these rules – we advise that you print out a copy for your camp.
  • All fires must be at least 3m away from any tents/flammable materials.
  • All fires must be raised off the ground so that they don’t scorch the grass. Please bear this in mind with barbecues in particular. No open fires directly on the ground – they must be in some form of appropriate vessel.
  • There must be at least 2 full buckets of water in the immediate vicinity of each individual fire in case of emergency.
  • The fire must not be left unattended at any time. This means there must be at least one competent adult (18 years or over) physically present/awake outside of the tent watching the fire at all times. Being inside the tent or asleep does not count. If this is not possible the fire must be extinguished.
  • NO accelerants must be used on the fire in any circumstance either to light it or at any point used as fuel. This includes petrol, lighter fluid, diesel etc
  • There must be no accelerants in the campsite area if there is a fire lit.
  • Fires must not be lit along the perimeter of the run course as smoke directly on the course is a hindrance for our runners. Fires must be at least 10 m away from the course perimeter. If the smoke from your fire is deemed by us to be disruptive to runners we will ask for it to be extinguished wherever it is situated so we advise you to consider this when siting your camp/tent.
  • The organisers or their representatives hold the right to ask for any fire to be either moved or extinguished if they see fit for any reason of safety or in the interest of the runners or other spectators.
Do you provide food and drink for runners?
There is drinking water available at the finish line and at the water point approximately half way around the lap. We do not provide food or nutrition for runners and you must ensure that you are able to cater for yourself. There will be a range of caterers open throughout the entire race with hot food and drink available to purchase.

Cant find the answer to your question?

Email info@equinox24.co.uk for more help.